BUILD A TEAM THAT ROCKS!

with Special Guest Speaker:  Laura Hatch

Recorded on April 9th, 2020

1.0 CE Credit

AGD PACE Subject Code: 550 – Practice Management and Human Relations

To take your practice to the next level, well-defined systems and proper training must be in place. When team members understand the ‘why’ behind ‘what’ they are asked to do, the practice runs more efficiently and smoothly. Learning the importance of and the skills of creating the ultimate customer service experience for your patients will produce a happier, motivated team and loyal, lifelong patients. Understanding what patients are thinking and how they process information will help increase case acceptance exponentially and recognizing that most offices have a backdoor problem and how to close it will take the focus off only new patients and help your numbers grow.

Learning Objectives:
-Define your WHY and Remembering your PURPOSE.

-Understand the business cycle and the importance of customer service in the dental office.

-Learn the key to case acceptance by breaking down and understanding the buying cycle

-Recognize the importance of reactivation

-What is your recovery plan for when you open your office back up? Listen to Laura’s thoughts on what you should be considering.

-Patient Care and Communication. How to maximize this time to reach out to patients.

-Training and skill-building with your team is the best investment you can make during this opportunity time. Laura will talk about opportunities to train and work on skills with your team.